While people may strive to improve their communication skills in the world of dating, we tend to forget that good communication goes beyond personal relationships. Yes, we are talking about learning how to improve communication skills at work!
Why improve communication skills at work?
In layman’s language, communication is all about conveying and receiving information by executing verbal and non-verbal means. Whether you aiming to deliver a work presentation, seek grievance redressal with your boss, or you trying to confirm details about a project from your client, everywhere you use communication skills. While we feel that communication is all about talking and listening, the truth is that there’s a lot more to it. Your facial expressions, your tone, and being an active listener who also provides constructive feedback, are all parts of effective communication at work.
Health Shots got in touch with Jaisleen Kaur, Image Consultant, Soft Skills and Life Coach, Dehradun, to understand how to improve communication at work.
Tips to improve communication at work
In the ever-evolving landscape of modern workplaces, effective communication skills have emerged as a crucial factor in determining career success and professional growth. They are the bedrock upon which relationships are built, decisions are made, and ideas are exchanged. Improved communication skills not only enhance your interactions with colleagues, clients, and superiors but also contribute to a positive work environment.
Here are some tips from an expert to improve communication at work:
1. The power of first impressions and dressing
As the saying goes, “You never get a second chance to make a first impression.” Your appearance and demeanour play a pivotal role in shaping how others perceive you.
• Dress in a professional way and keep yourself well-groomed.
• Exude confidence through body language – stand tall, make eye contact, and offer a firm handshake.
Remember, the way you present yourself reflects your respect for the work environment and colleagues.
2. Mastering body language
Non-verbal communication, often more potent than words, influences how your messages are received. Your body language can convey confidence, warmth, and attentiveness, or it can inadvertently send signals of disinterest and indifference.
• Convey openness and interest through your posture, gestures, and facial expressions.
• Maintain eye contact to establish rapport and show attentiveness.
These small adjustments can make a significant impact on the effectiveness of your communication.
3. Learn business and corporate etiquette
Business etiquette is the cornerstone of successful professional interactions. It encompasses behaviours that demonstrate respect, courtesy and consideration for others.
• Be kind, empathetic and respectful towards everyone in all interactions.
• Treat colleagues and superiors with diplomacy and tact, reflecting your professionalism
By adhering to these unwritten codes of conduct, you position yourself as a trustworthy and competent professional.
4. Unlock emotional intelligence (EQ) superpowers
Emotional intelligence, or EQ, is the capability to identify, understand, and learn to manage your emotions and those of others. High EQ fosters empathy, effective conflict resolution, and collaborative teamwork.
• Recognise and manage your emotions, enabling you to respond thoughtfully to challenging situations.
• Develop empathy to build strong relationships and effective teamwork.
By developing your emotional intelligence, you can navigate challenging conversations with grace, respond thoughtfully to feedback, and build strong interpersonal skills and connections.
5. The art of vocal and verbal communication
Your spoken words carry the weight of your ideas and intentions. When it comes to ways to improve verbal communication at work, remember that clear, concise and articulate communication ensures your message is understood accurately.
• Speak clearly, confidently, and at an appropriate pace.
• Pay attention to your tone of voice, pace, and volume, adapting them appropriately to different situations.
• Strive to be an active listener, validating others’ perspectives and demonstrating genuine interest in their contributions.
6. Be assertive for impactful conversations
Assertive communication strikes the balance between being respectful and advocating for your needs and opinions.
• Advocate for your opinions while respecting others’ viewpoints.
• Be an active listener and give a voice to your thoughts clearly and confidently.
Adopting an assertive communication style empowers you to convey your thoughts confidently while maintaining respect for others’ viewpoints.